Frequently Asked Questions

Hopefully we have all the answers for you here but if we’ve missed something don’t hesitate to get in touch with us help@thisisalovesong.com and we will be right with you!

We have a showroom in Bali which is open via appointment only on Monday to Friday. Click here to make an appointment if you would like to visit us.

You can do so by using our live chat function to talk to one of our customer service agents. If you are contacting us outside business hours, please leave us a message and we will respond as soon as possible! You may also send us a Whatsapp to +6281239183988

THIS IS A LOVE SONG is made to fit your every day and is tailored for everyone. Our sizing ranges from XS to XXXL and you can use our sizing guide to determine your size. We also will suggest sizing tips in the product description page. You can also get in touch with one of our stylists at help@thisisalovesong.com to help you determine your size. We also understand that each body is different so we give you the options to choose different sizes for your tops and bottoms. Most of our items fit true to size but for bralettes please read the product description to determine the best size for you.

Our products are made of high-quality materials and durable elastics but we do suggest to follow our care instructions so that they last. We also incorporate eco-friendly and natural fibers in non-toxic dyes so they are friendly to your skin and health. To care for your garments please follow the care instructions on the care label of each garment.

Once you have placed your order, we will send you a confirmation e-mail. Make sure you have submitted a working e-mail address so you can keep your order on file and to be sure add orders@thisisalovesong.com so your order confirmation does not go to junk mail.

We accept payment via Credit Card such as Visa, Mastercard, and JCB. We also accept payment via Paypal or bank deposit to our Indonesian bank account. You can also pay cash or via Indonesian debit card in our showroom in Bali.

Sometimes our financial institution prompts us to verify payment information provided to make sure we follow the correct security steps for you. If you receive an email from us please provide all the information stated in the email so that we can process your order and ship your items. If in the case you are not comfortable providing such information via email we can get in touch via phone as well.

Once you have submitted your order, it is processed and you cannot add or remove any items from your order. To add you must make a new order.

We deal in Indonesian Rupiah / IDR. For orders outside of Indonesia please head to www.thisisalovesong.com

We will process any refund to the original payment method.

Orders are packed and shipped Monday-Friday only. Please allow up to 3 days to process your order. Orders placed on the weekend and select holidays are processed on the next business day. 
If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed an additional 2 business days. Orders with out of stock item(s) may take an additional 5 business days to process and ship.

We ship all over Indonesia for free!

We ship with Tiki JNE to all over Indonesia. For local orders in Bali in areas such as Kuta, Legian, Seminyak, Canggu, Pererenan we will send our courier to drop off the order. You may also schedule a go-send to pick up the order after confirmation in our showroom in Legian.

Once we have shipped your order, we will send you an email to confirm along with a tracking number for the shipment. Please also add your whatsapp information so we can share the tracking information there.

Shipping times vary. You can read more about it on our shipping page.

You can track your shipment on the TRACK MY ORDER page.

Don’t worry, your shipment is on its way to you but the tracking does not update every day. Each time the shipment is scanned through each portal will you be able to get an idea of where your shipment is.

We provide ONE free return or exchange for FIRST TIME customers, no matter where you are - no questions asked! Think of this as us getting to know you and your body. We want THIS IS A LOVE SONG to fit you and be a part of your everyday. To start your free return please head to our returns page and follow the instructions.

We try to respond within 24 hours except on the weekends but rest assured you will hear back from us as soon as possible.

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