Hopefully we have all the answers for you here but if we’ve missed something don’t hesitate to get in touch with us email@example.com and we will be right with you!
What is your size range and how does it fit?
THIS IS A LOVE SONG is made to fit your every day and is tailored for everyone. Our sizing ranges from XS to XXXL and you can use our sizing guide to determine your size. We also will suggest sizing tips in the product description page. You can also get in touch with one of our stylists at firstname.lastname@example.org to help you determine your size. We also understand that each body is different so we give you the options to choose different sizes for your tops and bottoms. Most of our items fit true to size but for bralettes please read the product description to determine the best size for you.
What are your products made of and how do I care for it?
Our products are made of high-quality materials and durable elastics but we do suggest to follow our care instructions so that they last. We also incorporate eco-friendly and natural fibers in non-toxic dyes so they are friendly to your skin and health. To care for your garments please follow the care instructions on the care label of each garment.
How do I know if my order was accepted?
Once you have placed your order, we will send you a confirmation e-mail. Make sure you have submitted a working e-mail address so you can keep your order on file and to be sure add email@example.com so your order confirmation does not go to junk mail.
What payments methods do you accept?
We accept Visa, Mastercard, Discover, JCB, Amex, Diners Club, Elo, Shop Pay, Apple Pay, Google Pay, Amazon Pay and Paypal. We also accept Cryptocurrency in Bitcoin, Litecoin, Ethereum, Bitcoin Cash and DAI. Transactions on www.thisisalovesong.com are guaranteed safe and secured.
I received an email to verify my order. What do I do?
Sometimes our financial institution prompts us to verify payment information provided to make sure we follow the correct security steps for you. If you receive an email from us please provide all the information stated in the email so that we can process your order and ship your items. If in the case you are not comfortable providing such information via email we can get in touch via phone as well.
Can I add or remove items from my order after it is placed?
Once you have submitted your order, it is processed and you cannot add or remove any items from your order. To add you must make a new order.
What is the currency of the website?
We deal and charge you in USD or United States Dollars.
How do you refund payments?
We will process any refund to the original payment method.
When do orders ship?
Orders are packed and shipped Monday-Friday only. Please allow up to 3 days to process your order. Orders placed on the weekend and select holidays are processed on the next business day. If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed an additional 2 business days. Orders with out of stock item(s) may take an additional 5 business days to process and ship.
Where do you ship to?
THIS IS A LOVE SONG currently ships globally. Please see ourshipping pagefor more information.
How do you ship my order?
We offer DHL for expedited shipping or USPS and EMS for standard shipping.
How do I know if my order has shipped?
Once we have shipped your order, we will send you an email to confirm along with a tracking number for the shipment. You can also check the status of your order by signing in to your account or tracking your orderhere.
How long does shipping take?
Shipping times vary. You can read more about it on ourshipping page.
How can I track my shipment?
You can track your shipment on the TRACK MY ORDERpage.
Help! My shipment hasn't moved.
Don’t worry, your shipment is on its way to you but the tracking does not update every day. Each time the shipment is scanned through each portal will you be able to get an idea of where your shipment is.
Will I be charged customs duty and tax?
Depending on your destination, there may be added tax charged by the custom’s department of your country. We are not responsible for these types of fees nor can we inform you what these exact fees would be.
How can I return a product?
We provide ONE free return or exchange for FIRST TIME customers, no matter where you are - no questions asked! Think of this as us getting to know you and your body. We want THIS IS A LOVE SONG to fit you and be a part of your everyday. To start your free return please head to ourreturns pageand follow the instructions.
How do I contact customer's service?
You can do so by using our live chat function to talk to one of our customer service agents. If you are contacting us outside business hours, please leave us a message and we will respond as soon as possible!
QueHow fast do you respond to my enquiry?
We try to respond within 24 hours except on the weekends but rest assured you will hear back from us as soon as possible.